> HTML source: [AegisPocket — Support | Haloa](https://haloa.cc/apps/aegispocket/support/)
> Page language: en
[Product page](https://haloa.cc/apps/aegispocket/)
# AegisPocket · Support
Find the steps below, or contact Haloa with the app version, system version and what happened.
[What you can do](https://haloa.cc/apps/aegispocket/support/#support-questions)[Free and Pro](https://haloa.cc/apps/aegispocket/support/#free-use)[Contact Haloa](https://haloa.cc/apps/aegispocket/support/#support-contact)
## Choose a task
### Store a private document
1. Set a vault password and add a card manually or choose an image.
2. Check recognition candidates and attach the originals you need.
3. Find the card with search or categories, then authenticate to reveal sensitive details.
A document has a clear place instead of being another loose photo.
An electronic copy does not replace an official identity document or legal verification.
### Show a static membership code
1. Add a static-code card using a fixed value or an image containing its code.
2. Check the recognized value and barcode format, then save.
3. Find the card and authenticate before displaying the code.
Keep fixed membership codes in one place.
Image quality, format and the merchant terminal affect scanning. Dynamic codes are not supported.
### Prepare recovery materials
1. Set up recovery credentials and confirm which data you want to preserve.
2. Use optional iCloud snapshots, or Pro for complete encrypted local data-file import and export.
3. Before restoring, verify the source, credentials and overwrite notice, then check the restored cards and images.
Prepare the materials needed after a mistake or device change.
Recovery is not guaranteed without a valid backup and the necessary credentials.
## Free and Pro
### Free
- Card management, search, categories, masking and authentication.
- Current photo/OCR, static-code, optional iCloud snapshot and basic watermarked-PDF paths do not require Pro.
### Pro
- Import and export of complete encrypted local card-data files.
- Pro does not mean multiple vaults, dynamic codes or real-time device sync are already available.
Pro is available as monthly and yearly subscriptions.
Prices and available offers come from the App Store. Review eligibility, billing periods and renewal terms before confirming a purchase. Manage subscriptions with Apple.
[Manage subscriptions with Apple](https://support.apple.com/118428)
## AegisPocket · Product questions
### What can I use in AegisPocket without Pro?
Basic card management and protection, current photo/OCR capture, static codes, optional iCloud snapshots and basic watermarked PDFs do not require Pro. Complete encrypted local data-file import and export require Pro.
### Can AegisPocket pay or emulate an access card?
It stores details and static codes. It is not Apple Pay or an NFC emulator, and does not support rotating dynamic codes.
### Does AegisPocket sync through iCloud in real time?
No. The confirmed workflow is optional encrypted library snapshots and manual restore, with an Apple account, network and working iCloud access.
### Does AegisPocket send ID images to an AI service?
The released recognition workflow uses on-device Vision. Optional iCloud backup separately uploads encrypted snapshots; it is not default cloud AI recognition.
### Can AegisPocket always recover a forgotten password?
No. Restoring needs a valid backup and the corresponding recovery materials. Keep them safe and separate from everyday card use.
### Are groups, pinning and a dedicated presentation mode in AegisPocket 1.0?
Those enhancements belong to later 1.1 development and are not promised as features of the current public 1.0 release.
### What are the verified App Store reference prices for AegisPocket Pro?
Checked on the United States App Store, AegisPocket Pro is offered at USD $0.99/month or USD $2.99/year (regional App Store confirmation applies). In the current 1.0 release, card storage, on-device OCR/barcode capture, static membership codes, optional iCloud encrypted snapshots, and watermarked A4 PDF export do not require Pro; Pro unlocks complete encrypted local data-file import and export.
### How do I export a watermarked ID copy PDF to prevent document misuse?
After attaching the front and back originals to a document card, open the watermarked PDF export tool, choose an A4 scan layout, customize the watermark text (which includes the intended purpose and date by default, such as 'For lease verification only'), preview the page, and export the watermarked A4 PDF.
[](https://apps.apple.com/app/id6772859734)
## Contact Haloa
Include the app name, version, system and steps to reproduce. Remove card details, personal records and other private content before sending.
[hello@haloa.cc](mailto:hello@haloa.cc?subject=AegisPocket%20Support)
[](https://apps.apple.com/app/id6772859734)[Privacy policy](https://haloa.cc/apps/aegispocket/privacy/)[Apple standard EULA](https://www.apple.com/legal/internet-services/itunes/dev/stdeula/)
## Team purchases, student discounts & inquiries.
Using Haloa apps with a team, in a classroom, or have a workflow requirement? Reach out by email.
### Team purchases
Tell us which app you need and your expected number of seats to ask about team purchasing options.
[Ask about team purchases](mailto:hello@haloa.cc?subject=AegisPocket%20%C2%B7%20Team%20purchases)
### Student discounts
Using a Haloa app for studying or teaching? Contact us about student and educator discounts.
[Ask about student discounts](mailto:hello@haloa.cc?subject=AegisPocket%20%C2%B7%20Student%20discounts)
### Custom development
Have a specialized macOS workflow requirement? Share your use case and goals with our team.
[Discuss a project](mailto:hello@haloa.cc?subject=AegisPocket%20%C2%B7%20Custom%20development)
[Documentation index](https://haloa.cc/llms.txt)