Contact support
For Manji help or privacy questions, email [email protected]. Include the app version and build, device model, OS version, the screen you used, steps to reproduce, any error text, and what you expected. Redact personal information in any screenshot you choose to send. Do not send passwords, payment credentials, complete travel records or a raw database.
Manji is distributed through Apple App Store. Availability, supported purchase options and prices are those shown by App Store. This support page does not promise a release date, response deadline or a feature that is not implemented.
Where are my records stored?
Confirmed records are stored locally. When system iCloud is available and ownership has been confirmed, the app uses that system account’s private space for sync. Apple app sign-in is separate. Check both the sync status and the other device’s actual records; locally saved does not mean already received elsewhere.
Can I use Manji without a network or location permission?
You can keep and review local records without iCloud or location permission. Online maps and place search need a network, and map imagery may be unavailable offline. The app does not promise downloadable offline map packages or continuous background tracking.
What if screenshot recognition or import finds the wrong place?
A selected screenshot is recognized on the device. Suggestions require your confirmation before becoming places. Check the name and coordinates, or enter them manually. Importing or planning a stop does not itself create a visit; only a visit you actively save is recorded as visited.
How do monthly, annual and permanent purchases differ?
Monthly and annual Pro plans automatically renew under the terms shown by App Store. Permanent unlock is a one-time non-consumable purchase for the current Pro rights and does not automatically renew. It does not cancel an existing subscription. If you previously subscribed, open Apple’s subscription management to check renewal settings. Prices and offer eligibility come from App Store, not a fixed price on this page.
How do I restore a purchase or manage renewal?
Use the App Store account that made the purchase. Open Me → Membership Center → Restore Purchases in Manji. The app verifies the actual purchase information; an unfinished, pending-approval or unverified flow does not itself establish paid access. Open Manage Subscriptions to view or cancel an existing monthly or annual renewal through Apple.
What happens to existing records when membership changes?
Existing places, trips, photos and notes are not automatically deleted when a subscription expires or a purchase is refunded. You can still view, edit and privately export existing content. Free-tier limits apply to adding new places or creating new trips, and Pro generation tools require remaining valid Pro rights. Repeated visits to the same place do not count as additional places.
Is hiding a place the same as deleting it? Can I import a backup?
No. Hiding retains the place and related records, and hidden places remain part of the saved-place allowance. Merge undo applies to that merge operation. The current app does not provide one-tap clearing or ZIP import recovery, and this page does not promise remote clearing of Apple private-cloud data. Email support if you need guidance on available data-management operations.