SunCare shows UV information, records sunscreen applications, and manages reapplication reminders for outdoor activities. Weather, saved records, and reminders have separate statuses. A reminder time does not measure how much sunscreen protection remains.
Contact support
Support email: [email protected]. Privacy policy: Privacy policy.
Please include the app version, device model, OS version, the screen or shortcut used, the time, any error message, and what you expected versus what happened. Screenshots with personal information hidden can help. Do not send passwords, verification codes, precise coordinates, your complete record history, or a raw database.
Frequently asked questions
- Why is UV unknown? UV is unknown when no location is selected, a request fails, or valid data is unavailable. Unknown is different from 0. Check the selected location, connection, and update time.
- Can I use SunCare without location permission? You can search for and select a city on iPhone. A temporary location requested on Apple Watch is used for watch weather without changing the iPhone selection. Turning off location access does not automatically remove saved locations or caches.
- Why did I not receive a reapplication reminder? Check that you started an outdoor activity, recorded an application for it, and have a next reminder before it ends. Check the responsible device's reminder status and notification permission; Focus and other system settings can affect delivery. Reminders do not repeat indefinitely without a new application record. Changes to the default interval apply to the next activity.
- Does a standalone record postpone my activity reminder? No. It saves a separate record. Use the active activity's reapplication action to update its reminder.
- Can Apple Watch record when my iPhone is away? The watch can save records locally first. When the phone is unreachable, sync waits for system transfer. Confirmation updates after the other device receives the data. Online weather requests and offline recording are separate.
- Why does saved not mean received by the other device? Local saving, receipt by the other device, and reminder processing are reported separately. Check sync and reminder statuses rather than assuming a saved record has already updated the other device's reminder.
- What if both devices have an activity? Follow the app's prompt to choose which activity to keep. The other activity may still have reminders until its end is confirmed. Choosing an activity does not create an application record.
- Does clearing data remove every location and cache? No. The current operation clears business records and activities while retaining location settings, weather caches, the watch's temporary location, and necessary sync recovery information. Clearing both devices requires confirmation from the other device. An unreachable old device cannot be treated as cleared or as having its reminders cancelled. Undoing a record is not immediate physical erasure either.
- Why does a widget show old data? The system schedules widget updates. Check the update time and open the app to confirm its location and weather status. A failed request may leave cached data on screen. Widgets do not continuously track your location to switch cities automatically.
- Do shortcuts start an activity immediately? The standalone recording action saves a separate application. Starting an activity or adding an activity reapplication opens the app for confirmation. Cancelling that confirmation adds no activity or reapplication record for that action. Unlock requirements depend on the system surface.
- Does SunCare have an account or cloud backup? The current version needs no SunCare account and has no independent cloud backup. Paired-device sync is not cloud backup. Removing the app may lose local records and settings.